Support for SameGoal

Help Desk

  • Available Monday through Friday, 8am - 5pm EST, by phone and email
  • Unlimited access available to all users
  • Troubleshoot hard to diagnose issues via online conferencing
  • Prioritized support assistance for district IT staff
  • Quick escalation of high priority issues to development team


  • Initial training offered onsite and online
  • Refresher training offered onsite and online
  • Many trainers have past experience in education themselves

User Guides

  • Regularly updated as new features are added
  • Simple step-by-step format
  • Informed by questions received by the Help Desk

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