In the next few weeks, we’re launching a new feature called Call-In Codes.
Call-In Codes are numerical codes unique to a user’s account that frequently update. When contacting SameGoal support, users will be required to provide the support representative with their Call-In Code.
Call-In Codes will further improve account security as well as allow our support team to better serve districts. Call-In Codes will provide our support representatives with information such as user, district, error codes, etc., which will allow us to troubleshoot more effectively.
To look up your Call-In Code once the feature is live: