SameGoal publishes robust online help guides covering a range of topics from general system functionality, to administrative tools, to specific program documentation workflows. These support guides contain step-by-step instructions on how to complete different tasks in SameGoal as well as videos that demonstrate the workflows. These support pages are regularly updated as the system changes in order to remain up to date.

These self-service resources serve as an extra layer of support for district staff and mean that districts do not need to create application support materials themselves in order to ensure their staff understand how to use the software.