Why SameGoal?
Support
TIER I: HELPDESK
All district users can contact and receive support from our daily helpdesk via phone or email.
TIER II: TECHNICAL SUPPORT
When software issues arise, our internal Technical Team works to triage and resolve the problem as quickly as possible.
TIER III: ENGINEERING SUPPORT
Our Engineering Team assists in resolving escalated issues and works to implement enhancements and improvements to general functionality.
24/7 ONLINE SUPPORT GUIDES
SameGoal publishes online help guides to provide users with immediately available, self-service support options.
ONSITE AND ONLINE TRAINING
SameGoal offers various in-person, online, and train-the-trainer training formats.
LIVE WEBINARS
SameGoal representatives regularly host live webinars to review recent product and feature updates.